Shipping policy

Thank you for shopping with us! Here at Zupo Studio, we take pride in creating handmade jewellery pieces that are crafted with care and attention to detail. Each piece is uniquely made to order just for you.

Production Time: Please note that our jewelry is handmade, and production time can vary up to 14 business days from the date your order is placed. We strive to ensure each piece meets our high standards of quality craftsmanship, which may require additional time.

Shipping Methods and Delivery: Once your order is ready to ship, you will receive a confirmation email with tracking information, if applicable. Shipping times will vary depending on your location and the shipping method. The shipping time starts when you piece is ready to ship.

All Canadian orders will be shipped via Canada Post & UPS, rates may vary. International orders will be shipped express via DHL & standard via UPS.

International Shipping: For international orders, please be aware that customs clearance procedures may cause delays beyond our original delivery estimates. Any customs duties, taxes, or fees incurred are the responsibility of the recipient.

Order Tracking: You can track the status of your order at any time using the tracking number provided in your shipping confirmation email. If you have any questions about the status of your order, please don't hesitate to contact our customer support team at contact@zupostudio.com .

Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping costs during checkout before completing your purchase.

Thank you for supporting handmade craftsmanship!